Crisis Management
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical to your survival and profitability and possibly the company's survival. Identifying risk, assessing the situation, and responding appropriately is important and requires training and practice.
Course objectives:
- Identify potential risks
- Understand the myths behind workplace violence
- Define escalation and identify examples
- Learn concerning behaviors
- Know what a trigger is and how that can escalate
- Understand the proper response to an event