Customer Service
Customers are essential to every business as they are the individuals that will buy goods and services. Whether you are a human resource professional that is onboarding a new employee or a real estate agent selling an individual property, all job positions play a role in customer service.
In this workshop, participants will learn how to improve their customer service using different techniques. Participants will also learn practical ways to deal with challenging customers.
Workshop Objectives:
- Recognize the needs of your customers’
- Use exceptional customer service to create effective business relationships
- Use effective phone techniques to deliver excellent customer service
- Use online tools to connect with customers
- Deal with difficult customers in a positive manner
- And much more!