Customer Service Excellence
In today’s business world, technology has transformed how we provide support to customers. Technological experiences such as the internet, smartphone applications, and even website instant messenger have paved the way for customers to have business experiences before making a purchase. In this course, participants will uncover how to provide excellent customer support services through these technological advances.
Course Objectives:
- Define customer support
- Understand the various settings to provide excellent customer service
- Understand the obstacle business professionals face when providing customer support
- Discover various applications
- Understand appropriate methods of documentation
- Knowledge of how to be proactive