Etiquette
Communication via telephone is a prevalent method of communication. This is a preferred method for customers, family members, and even business professionals. In this course, participants will learn how to develop their telephone communication skills. In doing so, they will improve the way that communication with others.
Course Objectives:
- Understand the various characteristics of telephone language
- Appropriately manage inbound and outbound calls
- Understand how to manage angry or rude callers
- Discover how to receive and send phone messages
- Understand the various approaches of employee training